Lagos State Government has called on all aggrieved consumers in the State to forward their complaints to the Lagos State Consumer Protection Agency (LASCOPA), in order to help them seek redress free of charge.
The General Manager of LASCOPA, Mrs. Kemi Olugbode, who disclosed this recently in a chat with reporters on the activities of her Agency, said the organisation was established to ensure that consumers are protected against any act of infringement to their rights when goods are purchased or service rendered.
She said that the doors of LASCOPA are open to receive complaints from any consumer irrespective of their status within the State.
Olugbode assured that LASCOPA would explore every available option to ensure that all complaints from consumers are resolved amicably without necessarily initiating a court process.
Speaking on the process resolution, Mrs. Olugbode said that upon the receipt of complaints from any aggrieved consumer, the Complaint and Mediation Section of LASCOPA would write the respondent, to reply to the allegation against them.
She said that the Agency usually requests the respondents to reply within 14 or 21 working days of receipt of a letter from LASCOPA depending on the circumstances of the matter, adding that mediation process would commence afterwards to ensure a peaceful resolution of all consumers’ complaints as soon as the respondent honours the invitation letter from the Agency.
The General Manager stressed that it is only when all available mediation processes had been explored and the complaint not satisfactorily resolved that the option of litigation is considered, noting that the Agency has, in recent times been able to amicably resolve a number of consumers’ complaints to their satisfaction.