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 The Lagos State Head of Service, Mrs. Folasade Adesoye has urged Public Servants in the State to always adopt a positive attitude to work and effectively discharge their services.

Speaking at the 2018 Service Charter Week, organized by the Office of Transformation, Creativity and Innovation, at the Adeyemi Bero Auditorium, Alausa, Ikeja, the HOS said the Service Charter initiative was borne out of the State Government’s concern to improve the quality of public service delivery by its personnel.

According to her, the Service Charter demonstrates the determination of the present administration to make quality service accessible, accountable and timely to the citizenry, thereby challenging MDAs to become more Customer-focused.

While appreciating the commitment of Governor Akinwunmi Ambode to excellent service delivery and clear leadership in this direction, the HOS commended the leadership of the Office of Transformation, Creativity and Innovation for driving the laudable initiative.

In his remark, the Director-General, Office of Transformation, Creativity and Innovation, Mr. Toba Otusanya said the State Government has over the years made deliberate efforts through the Service Charter Initiative to institutionalize and entrench the culture of effective and efficient customer service delivery.

He said “Redefining Service Delivery also includes publishing of the MDAs Charter Document either as a booklet, as a post on the internet, or through any other means of publicity as an indication that Government services are no longer concealed to their customers; as a result, they know whom to hold accountable for service failures, and also whom to commend for excellent service delivery”.

He added that the Lagos State Governor, Mr. Akinwunmi Ambode’s resolute stance to deliver excellent Service Delivery to the people of Lagos State led to his approval of 14 additional MDAs for the second phase roll-out of the Service Charter Initiative, thereby, bringing the number of Chartered MDAs to a total of 28.

In a Paper delivered by the Permanent Secretary, Lagos State Ministry of Commerce and Cooperatives, Mr. Fariudeen Olalekan Akodu titled Service Charter: “Redefining Service Delivery for Customer Satisfaction”, he charged Public Servants to begin to look at the Public Service as any other organization, particularly as a private organisation and as such, the service to be rendered must be excellent in order to remain in business.

He said for the State to be Africa’s Model Mega City by the year 2025, Public Servants must adopt new ways of doing things in line with the Lagos’s Smart City objective.


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