The management of Alimosho General Hospital, Igando has engaged members of the public in a bid to enhance its quality care services, saying that the State government prioritises quality healthcare and appreciates constructive criticisms from patients and other clients.
Speaking at the hospital’s 2nd stakeholders’ meeting, the representative of the State Commissioner for Health and the Service Improvement Officer in the Ministry, Mrs. Joan Oluyemi Yetunde urged members of the public to familiarise themselves with their rights and expectations from the service providers in public health institutions.
She stated that the desire of the State government to guarantee the health of its citizens informed the introduction of the charter document by the government, stressing that the Ministry will not condone irresponsibility in any of its health facilities.
The Commissioner described the stakeholders’ engagement as a move in the right direction that will encourage improvement in service delivery by promoting transparency and responsiveness.
“With the introduction of the service charter, our hospitals have been able to reduce waiting time for their patients and also decentralised some of their services”, he stated.
The Chairman of the State Health Service Commission, Dr. Adebayo Aderiye advised patients aggrieved with any of the government hospitals to always explore the option of the Service Charter rather than raising an unnecessary public alarm or causing panic on the social media.
According to him, “the meeting is a way of telling our stakeholders that we, as service providers, do not know it all. We need the constructive criticism of our patients”.
He described the hospital as an emerging mini-Teaching Hospital considering its capacity to attend to different medical needs and also being the host of the State School of Nursing among several other qualities.
Earlier, the Medical Director of the Hospital, Dr. Adebajo Madewa said that it was important for the health sector to key into the smart city vision of the State Government hence the need to seek better ways of improving its services for the benefit of residents.
He acknowledged the successes recorded from the first stakeholders’ meeting held last year, saying that the outcome of the engagement necessitated the ongoing construction works within the hospital as a way of upgrading the hospital infrastructure.
“We have been able to address the issue of defective buildings, delay in response time to patients and other issues raised by stakeholders”, Madewa asserted.