The Orile Agege General Hospital (OAGH) recently held its 2024 management retreat, themed: “A n Saajo nbi: Optimizing OAGH’s culture of service delivery excellence”, at Bats and Tabs Events Centre Meran, Lagos.
In his welcome remarks, the Medical Director/CEO, Dr. Sola Pitan said the management retreat is the fourth edition organised under his administration to chart the path forward for the hospital in the coming year, redefine the hospital focus, itemise things that need to be done and begin to work towards running with a plan towards delivering a great and optimal service to the citizenry.
He added that the hospital has been granted approval by the Medical and Dental Council of Nigeria (MDCN) for House Officers’ training and has introduced electronic medical records into health service to reduce bottlenecks, improve the timeliness of its services, reduce paper trails and improve the privacy of the patient’s healthcare information.
The MD/CEO equally commended the managers of the male medical ward of the hospital for their service improvement as there are lots of positive comments for the ward. He, therefore, advised other ward managers to put smiles on the faces of their customers as they address their needs.
While declaring the retreat open, the Chairman, Health Service Commission, Dr (Mrs.) Atinuke Onoyiga said the significance of the retreat is for OAGH to brainstorm, plan and chat a way forward. Look at their processes, what they are doing, what they need to do and how they can learn new things while charting new ways to improve themselves and bring about quality in whatever service they offer to clients.
She implored the participants that a retreat of this nature is not just coming to think it’s another place to get a way out of work to relax, network and enjoy. Rather, it’s for you to go back and sensitise others on what they have learned and fashion out new ways in which they can do things better because there is always room for improvement.
In his special remarks, Commissioner II, Health Service Commission, Dr. Mobolaji Olukoya said the 2024 management retreat of OAGH is a testament that it plans to succeed.
He said, however, to optimise the culture of service delivery, there must be a shift from analogue to digital methods and this has revolutionised businesses’ interest, adding that this is the digital age and customer expectations are very high.
In his paper presentation, the Director of Medical Services (DMS) in the Health Service Commission, Dr. Yinka Otegbola said the retreat should be viewed as a self-appraisal, saying “As managers in the hospital, can we say it is still as good as it in the beginning,, can we say we are still maintaining the zeal and the temple of which we started”.
He admonished the management team of the hospital to be courageous which is the greatest policy of the mind and chose a good path. He also advised them to be committed, dedicated and courageous to act and work towards actualising the hospital mantra.
Otegbola added that Orile Agege General Hospital is the most talked about in the state presently, due to what has happened in the hospital recently. Hence, they should continue to work together to sustain the legacy.
In her goodwill message, the Medical Director/CEO of Mushin General Hospital, Dr. Oluyemi Taiwo said the management retreat is very essential for healthcare professionals so that patients who come into the hospital can get adequate care and services needed.
She emphasised that healthcare professionals need to optimise the kind of services rendered and put in place some strategies to deliver excellent service to their customers. She advised that at the end of the retreat, it is expected that there would be innovative ideas to deliver exceptional service to patients who come into the Hospital.
The Director of Nursing Services (DNS), OAGH, Mrs Adebukola Cole said participants should be innovative and empathetic to deliver exceptional service. They should also have a collaborative spirit and let their creativity and passion deliver according to the hospital mantra (A n saajo nbi), keep pushing, and explore new ways to ensure customer satisfaction.
